Case Management Service

An independent case management service is available to Member Organisations of the Safe Sport Programme.

Overview of Response and Resolution Process

This helps to relieve the administrative burden on organisations and gives assurance to affected parties and respondents that reports will be managed fairly and independently.

3Rs - Receiving, Responding and Resolving

Receiving

Anyone can make a Disclosure or a Formal Report related to incidents of harrassment or abuse.

A Disclosure happens when a person wishes to seek support or is unsure of his/her experience. Subject to mandatory reporting laws, a Disclosure does not trigger a formal process. A person may elect to turn a Disclosure into a Formal Report any point.

A Formal Report takes place where a report provider would like for an incident to be assessed and investigated.

Responding

Depending on whether a Disclosure or a Formal Report has been made, the Case Management Unit will proceed to:

refer the affected party to augmented support services, where appropriate
conduct a preliminary assessment to determine if there is breach of the Unified Code on the face of the evidence
commence a formal investigation to determine if Misconduct has taken place

Resolving

Resolution may take many forms and is specific to:

the needs and the value of the different outcomes for the affected party
the severity of the Misconduct which is unique to the circumstances of each incident

Safe Sport Programme Handbook

Clear process and procedures are set out in the rules of the Safe Sport Programme Handbook which include:

timelines and procedures to ensure due process for all parties
a decision-making framework
independent adjudication by a Safe Sport Disciplinary Panel, where the severity of the Misconduct is moderate or severe